Loyalty Discount

1.1The scheme is run by Involved Holidays Ltd, a company registered in England and Wales with company number 13072332, whose registered office is at Harborough Innovation Centre, Market Harborough, Leicestershire, LE16 7WB ("we", "us" and "our").

1.2The scheme applies to bookings made on or after 3rd October 2026 at 00:00. Bookings made before that time remain subject to the loyalty terms in place when they were made.

1.3The scheme is open to account holders aged 18 or over who are resident in the UK.

1.4By holding an account or booking with a loyalty discount, you accept these terms, together with our standard booking terms and conditions.

2.1Account means your online account with us, identified by your email address.

2.2Holiday means a package holiday booked with us. It does not include day trips, flight-only or accommodation-only bookings, event tickets, gift vouchers, or optional extras booked separately from a holiday.

2.3Lead booker means the person who makes the booking and is named as the lead booker on the booking confirmation.

2.4Scheduled holiday means a holiday on a departure that is open for sale to the public, as shown on our website or in our brochure.

2.5Private group departure means a departure arranged exclusively for a particular group and not open for sale to the public.

2.6Qualifying holiday has the meaning given in clause 4.1.

2.7Standard price has the meaning given in clause 4.1.

3.1Your loyalty level is based on the number of holidays booked on your account that count under clauses 4 and 8. Each booking counts once, however many people travel on it. A booking counts towards your level from the moment it is made, whether paid by deposit or in full.

3.2Passengers sharing a twin or double room or cabin must be booked together on a single booking.

3.3A booking counts only towards the account of the lead booker. Other passengers on the booking do not have it added to their own count. If the lead booker on a booking is changed with our agreement, the booking will count towards the new lead booker's account instead, from the date of the change.

3.4Holidays booked before 3rd October 2026 count towards your starting level as set out in clause 8. From 3rd October 2026 at 00:00, holidays count towards your level as set out in clause 4, including bookings made by phone and recorded against your account.

3.5We will match holidays booked before 3rd October 2026 to your account using the email address held on each booking. Holidays booked under different accounts or email addresses are counted separately, and we are not able to merge accounts.

3.6If you believe a holiday is missing from your count, please contact us. We will review it and respond within 14 days. If we agree that a holiday was missing, we will update your level and apply any additional discount you were entitled to on bookings made since that holiday should have been counted.

3.7The holiday you are booking also counts towards the level used for that booking, alongside your previous bookings. The levels are:

3.8Your level and discount are set when the booking is made. If your level increases afterwards, the discount on earlier bookings will not be increased.

3.9You can view your current level in your account, or by contacting us.

4.1A qualifying holiday is a scheduled holiday outside the UK with a standard price of £1,300 per person or more. The standard price is the price per person for the departure, as shown at the time of booking, including any single supplement, before any offer or promotional code, and excluding all other supplements, cabin or room upgrades, flight upgrades and optional extras. This applies to solo travellers and passengers sharing a room or cabin alike. Only qualifying holidays receive the loyalty discount. Scheduled holidays outside the UK with a standard price below £1,300 per person do not receive the discount, but do count towards your level.

4.2Holidays to destinations in the UK, including Northern Ireland, are not qualifying holidays and do not count towards your level.

4.3The loyalty discount, departure offers and promotional codes cannot be used on private group departures, as group pricing already applies. However, every private group departure counts towards the level of the lead booker, whatever its price or destination, and the loyalty discount earned can be used on qualifying scheduled holidays only.

4.4The discount is applied per person, up to a maximum of 5 passengers per booking. On a booking with more than 5 passengers, the discount applies to the first 5 passengers named on the booking, and the remaining passengers pay the price without the loyalty discount. For a booking to count towards your level, the lead booker must be travelling on it.

4.5Our new customer welcome offer applies only to your first booking as lead booker. As the loyalty discount only applies from your second booking, the two cannot apply to the same booking.

5.1The discount is applied automatically at online checkout when you are signed in to your account. It is not available on guest checkout.

5.2If you book by phone, our team will apply the loyalty discount manually where you have an account and the booking meets these terms. Phone bookings are recorded against your account and count towards your level in the same way as online bookings.

5.3The loyalty discount is only available on bookings made directly with us, not through a travel agent or other third party. Bookings made through third parties do not count towards your level.

5.4If the discount is not applied because of an error on our part, we will apply it once the error is identified, by reducing your balance or refunding the difference if you have paid in full. This does not apply to bookings made by guest checkout or through a third party.

6.1On qualifying holidays, the loyalty discount can be combined with departure offers and one promotional code per booking, subject to the terms and conditions of that offer or code.

6.2Where a percentage promotional code is also used, it is calculated on the price after your loyalty discount.

6.3The total of all discounts on a booking, including the loyalty discount, departure offers and promotional codes, will not exceed £250 per person. Where the total would exceed this, the promotional code will be reduced first and then the departure offer, so that the total is £250 per person. The loyalty discount itself will not be reduced.

7.1If you transfer a booking to another departure, or change it in a way that affects its price, the discount will be reviewed against the amended booking using the level that applied when the booking was originally made. If the amended holiday is no longer a qualifying holiday, including where the booking is transferred to a private group departure, the discount will be removed. The booking will continue to count towards your level unless the amended holiday is to a UK destination.

7.2Passengers added to a booking after it is made receive the discount only if the booking still qualifies and the passenger limit in clause 4.4 has not been reached. If passengers are removed, the discount for those passengers is removed.

7.3If you cancel a booking, it stops counting towards your level once the cancellation has been processed, and your level will be reduced accordingly for future bookings. Discounts already applied to other bookings are not affected, except as set out in clause 9.1.

7.4If we cancel your holiday and you transfer to an alternative holiday with us, the booking continues to count towards your level, and your original level and discount will apply to the alternative holiday where it is a qualifying holiday. If you choose a refund instead, the booking will stop counting towards your level.

7.5Cancellation charges are calculated on the price you have paid or agreed to pay for the holiday, after the loyalty discount has been applied.

7.6Except as set out in clauses 3.6 and 5.4, the discount cannot be added to a holiday after it has been booked. The discount cannot be exchanged for cash, has no cash value if a booking is cancelled or refunded, and cannot be transferred to another person, except as set out in clause 9.5.

8.1Our previous percentage-based loyalty discount ends on 2nd October 2026 at 23:59 and cannot be used on bookings made after that time. Any booking made before then that received the previous discount will keep it, and will also count towards your level under clause 8.2.

8.2Your starting level in the scheme is based on the number of holidays you booked with us before 3rd October 2026, regardless of their price or destination. Each of those holidays counts once towards the levels in clause 3.7.

8.3Holidays booked before 3rd October 2026 that were cancelled, or booked through a travel agent or other third party, are not included in your starting level. Each holiday counts only towards the account of the lead booker, as set out in clause 3.3. Private group departures booked before 3rd October 2026 are included.

8.4Holidays booked from 3rd October 2026 at 00:00 onwards count towards your level only as set out in clause 4.

9.1If you cancel a booking, any discount already applied to your other bookings will normally stay the same. However, where we reasonably believe a booking was made and then cancelled in order to obtain a higher discount, we may, at our discretion and on a case by case basis, withdraw or reduce the discount on the affected booking to reflect the level you would otherwise have had. We will tell you first and give you the opportunity to provide information before we make a final decision, as set out in clause 9.3.

9.2If a discount is applied in error, including at the wrong level, we may, at our discretion and on a case by case basis, decide whether to correct it before the balance is paid. We will tell you first and give you the opportunity to provide information before we make a final decision, as set out in clause 9.3. If the correction increases the price of your holiday, you may cancel the booking without a cancellation charge by telling us within 14 days of our decision, and we will refund everything you have paid. We will not correct an error after the balance has been paid, except in cases of fraud.

9.3If we reasonably believe an account has been used fraudulently or in breach of these terms, we may suspend loyalty discounts on that account while we investigate. We will tell you if we do so, and we will give you the opportunity to provide information before we make a final decision.

9.4We may amend or withdraw the scheme, including the levels and discount amounts, by giving at least 30 days' notice on our website and by email to account holders. Changes will apply only to bookings made after the change takes effect and will not affect discounts already applied to confirmed bookings.

9.5We will only close your account at your request or for the reasons set out in clause 9.3. If your account is closed, your level ends. Your account and level cannot normally be transferred to another person, but we may, at our discretion, move an account and its level to another person, for example on the death of the account holder. Discounts already applied to confirmed bookings are not affected.

10.1We use your booking history to calculate your level. We process your personal data in line with our privacy policy, available at https://involvedholidays.com/privacy-policy/.

10.2If you have a question or complaint about the scheme, please contact us at info@involvedholidays.com or by calling 01858 896 111.

10.3All holidays are subject to our standard booking terms and conditions. If there is any conflict between those terms and these, these terms apply to the loyalty discount and your level, and our standard booking terms apply to everything else.

10.4These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live.