FAQ

You can book on our website — simply select the holiday you would like and click ‘Book now’. If you would rather talk it through first, call us and we will take the booking with you.

All payments must be made by debit or credit card.

The deposit is 25% of the total holiday cost.

Holidays with flights — if you are booking to travel within eight weeks of departure, payment is required in full at the time of booking. If you book before that, your balance is due eight weeks before the date of travel.

Holidays without flights have a balance due date of six weeks before the date of travel.

We are fully bonded, so you can rest assured your money is safe. ABTOT 5451 and ATOL 11968.

Our booking conditions are on our website. We strongly recommend that you take the time to read them before you travel.

If you wish to make a change, email info@involvedholidays.com or call us on 01858 896 111. Please note an amendment fee of £25 per passenger will be added to your booking, plus any additional fees levied by our suppliers.

Cancellations can be actioned through the manage my booking section of our website.

Departure times are shown on your confirmation invoice. From time to time airlines change timings; where this is the case we will notify you as soon as possible.

Requests to pre-book seats are subject to the airline’s conditions. If you would like to pre-book seats, email us and we will confirm whether it is possible and what it costs.

You will receive details of your luggage allowance with your travel documents, which are sent out by email 10 days before your date of departure.

Your travel documents will be emailed to you approximately 10 days before your departure date. Please check the details carefully and tell us immediately if anything needs changing.

Contact us as soon as possible. We will provide replacements or advise you on what to do next.

You will require a valid passport for all overseas holidays. Please check the date your passport expires — following Brexit it must be less than 10 years old from the date of issue and have at least 6 months validity at the time of travel.

Yes. It is a condition of booking that you carry suitable travel insurance.

Please check with your insurer if in doubt. If you decide to walk separately from our group, make sure your cover is valid — particularly if you are going above 2000m / 6560ft.

Yes, your EHIC remains valid until its expiry date. If you need to apply for a new card you will be issued with a Global Health Insurance Card (GHIC).

You must still take out comprehensive travel insurance with sufficient healthcare cover — including any specified existing medical conditions — before travelling.

In our descriptions we try to include only items that will be available during your stay. However, at the discretion of the hotels (and their view of the local climate), lido and pool areas as well as air conditioning may not be operational, and hotels’ charging policies for spas, safety deposits, wifi and so on are always subject to change.

Local tourist taxes apply in some places and may be introduced in others. These are not included in the holiday cost and must be paid by hotel guests directly to the hotel. We show them in the holiday descriptions where possible, but do ask us if any apply to your holiday — the amount is set by authorities at the destination and is subject to change.

On all our walks we advise distance and elevation gain and loss. Naturally, altitude and terrain affect different people in different ways, so our staff are happy to advise.

All our walks are led by local guides with expert knowledge of the area and its history.

We normally provide a walking guide or assistant guide for a maximum of 15–20 walkers. This ratio can change slightly for operational reasons — terrain, local regulations, guide availability — but if there are more than 20 walkers in a group we would normally provide an assistant as well as the walking guide.

No. You are on holiday — it’s your choice. Talk to your walking guide about the other walks and then decide. If you are not joining a walk, please let your walking guide or representative know in advance.

The walks are designed for regular walkers of average fitness. If you wish to walk further, our guides will help with information on other walking possibilities in the area. If you would rather stick to shorter distances, some of our walks can be abridged to suit — though in some instances you may have to pay for a taxi back to the hotel from a convenient point.

The walks we have chosen offer suitable walking for regular walkers of reasonable fitness and full mobility. Paths in places may be stony or wet, so appropriate footwear is essential: either strong walking shoes or boots that give ankle support and have soles with a good grip. Boots are the better option; plimsolls are definitely not.

You should also take a rucksack with a snack or packed lunch, a sweater, a waterproof (just in case), a hat, something to drink, insect repellent and good sun cream. Binoculars and a camera are an extremely good idea, and walking poles if you have them. A spare pair of socks and a small towel are useful if there has been recent rain, and undergrowth abroad can be more abrasive than in the UK, so you may prefer long trousers to shorts.

When required, transport to the starting point of walks is included. If we use a larger coach to get more than one walking group to a start point, you may be asked to delay the beginning of the walk so as to keep the walking groups separate.

In most cases we try to make the first walk one where supplies can be found en route, or a half-day walk. Please refer to the walking itinerary information we send with your travel documents. Packed lunches may be available from hotels, but generally have to be ordered before dinner the previous evening — please check locally.

The details of the walks are believed correct. However, they may be amended due to local conditions or substituted with walks of similar content and quality — sometimes because the local situation has changed and a variation is preferable to what was originally planned. The order in which walks run is also subject to confirmation.

Distances and elevations should be taken as indicative only and may not agree with local signage or GPS readings. Walks are on marked paths, farm tracks and tarmac roads, but terrain, vegetation and local standards in resort areas are often very different to those you would find in the UK.

Our walks are not a race, but they are for regular walkers who can keep up at a reasonable pace both on the flat and on uneven, sometimes rising ground. Our guides are instructed to keep the rear of the group in sight as far as possible, and where we have an assistant guide they will often stay towards the back.

In the interests of the party as a whole we do need to keep a group together, so anyone going ahead of the leader will be asked to wait. In extreme cases we reserve the right to ask people who cannot keep up to refrain from joining the other walks, both for their own safety and so the itineraries can be respected. In that very unlikely event we will of course help you make alternative plans.